Returns & Exchanges
At TCGDEX, we want you to love your new fashion finds, which is why we offer a 30-day hassle-free return policy for all unworn items with original tags attached. Whether the fit isn't right or you've changed your mind, our streamlined process ensures a quick resolution for your satisfaction.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the specific items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging and attach the prepaid shipping label provided via email to the outside of the box.
Drop Off Your Shipment
Take your package to any authorized carrier location or schedule a pickup to send your items back to our distribution center.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing